FAQS

Below are frequently asked questions, you may find the answer for yourself

Select a topic below.

HOW DO I CHANGE OR CANCEL MY ORDER?

Contact us within one hour of placing your order via our +254741696998, and we will do our best to accommodate your request.

I RECEIVED THE WRONG PRODUCT, CAN I RETURN IT?

If your online order is not as expected, contact us at +254741696998 for assistance.

WHEN WILL I BE CHARGED FOR A PRE-ORDER PURCHASE?

Glambeauty Online does not charge your credit or debit card until your item(s) has shipped. However, prior to shipment, your debit or credit card statement may show an “authorization hold,” which may look similar to a deduction from your account. These funds have not been deducted but are instead being reserved within your account to ensure that your order can be processed. The authorization hold will typically last from three to seven days, depending on the policy of your bank or card issuer.

CAN’T FIND THE ANSWER YOU’RE LOOKING FOR?

Go to our EMAIL SUBMISSION FORM, call us at +254741696998

WHAT METHODS OF PAYMENT THOSE GLAMBEAUTY ACCEPT?

We currently accept the following methods of payment:

Direct Bank & Mobile money transfers

Credit Card – we currently accept all Visa & MasterCard credit cards

Debit Cards – All debit cards with a Visa or MasterCard logo may be used to make payments too.

At this time shopglambeauty.com does not accept money orders, checks, or cash on delivery

WHAT IS YOUR RETURN POLICY

We value you as a customer and your satisfaction is very important to us, please note that we will gladly replace any item that may have been damaged during shipping. We apologize, but due to the low cost nature of our products, we are unable to offer any returns or exchanges.

Switch Currency
USD United States (US) dollar