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You can find common FAQs listed below.
We're here to help
We’re here to help! Whether you have a question about our products, need assistance with an order, or simply want to get in touch, feel free to reach out to us.
How to Contact Us:
Email: support@shopglambeauty.com
If you're reaching out about an order, please include your order number, which starts with #GB, so we can assist you quickly and efficiently.
We aim to respond to all inquiries during weekdays with in 12-24 hours.
Thank you for choosing Glam Beauty!
Got Any Questions?
Use the form below to get in touch with our team!
FAQs
Below are some of are common questions
What is Glam Béauty?
Glam Béauty is an online beauty store specializing in innovative beauty tools and accessories designed to simplify and enhance your beauty routine. We focus on high-quality, easy-to-use products that deliver professional results at home. We’ve been proudly serving Aussies for over 20 years, and we’re thrilled to have over 60,000 happy customers who trust us for their beauty needs!
Where is Glam Béauty based?
We are an Australian-based brand, shipping our products nationwide and internationally to select countries.
Do you have a physical store?
No, we are an online-only store, which allows us to provide competitive prices and exclusive deals directly to our customers.
Is shipping free?
We offer two shipping options:
Free Standard Shipping: 7-12 business days
Express Shipping: 5-7 business days
All orders are shipped from within Australia for faster delivery.
When will I receive my order?
Processing Time: 1-2 business days.
Estimated Delivery: 5-7 business days within Australia.
Once your order is shipped, you'll receive a tracking number for updates.
Can I return or exchange my item?
If you receive a defective or damaged product, please contact Glam Béauty within 30 days for assistance with a replacement or refund.
How can I track my order?
After your order has been shipped, you'll receive a tracking number via email. You can monitor your package's journey directly on the carrier's website or on Glam Béauty's website under the 'Track My Order' tab.
How do I contact customer support?
Glam Béauty's friendly support team is available to assist you. Contact them anytime via email at support@shopglambeauty.com or through the website’s support chat. They aim to reply within 24 hours during business days.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay & Google Pay for flexible payment options.
Can I modify or cancel my order after placing it?
Once an order is placed, it is immediately processed for fast shipping. If you need to make changes or cancel your order, please contact us within 12 hours of purchase at support@shopglambeauty.com.
Can I use multiple discount codes on one order?
No, only one discount code can be applied per order.
What if my package is lost or delayed?
If your package is delayed beyond the estimated time, please contact our support team at support@shopglambeauty.com, and we will assist you in tracking or replacing your order if necessary.
